Industry-BPO / Call Centre / ITES
Job Title: Telecalling/Telemarketing Executive
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
- Responsible for dealing with either Domestic or International Clients.
- Responsible for dealing with Clients Queries.
- Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Support customers across Telecommunication, Financial Services & Healthcare vertical.
- Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
- Should have excellent command over English
- Sales skill with good hold on English
- Confident while communicating
- Should have good interpersonal Skills
- Basic knowledge of computer
- Should be comfortable working in 24/7 Shifts
- Should be comfortable working for 5 days a week.
Required Education: – Under graduate, Bachelor’s degree.
Experience :– 0 to 1 Years
Projected Job Growth:– 10%*
Expected Salary :– 2.0 L to 4.0 L per annum
Incentive Opportunity:– Yes
Courses that may help: Computer Basis , English Learning