Refund & Cancellation Policy

1. General Refund Policy

Payments made for SharpCareer services are generally non-refundable once a purchase has been successfully completed and the service has been activated or access has been provided.

Refunds are generally not provided for change of mind, non-utilization of services, early withdrawal or dissatisfaction with expected outcomes, subject to applicable law.

2. JobNex Subscriptions

JobNex subscription payments are non-refundable after successful purchase and activation. Refunds are not provided for unused subscription periods, failure to use the service or a decision to discontinue the subscription.

JobNex subscriptions do not renew automatically. Users who wish to continue after expiry must submit the applicable renewal form and complete a new payment.

3. Project-Based Training Programs

Payments made for project-based training programs are generally non-refundable after successful enrolment and payment confirmation. This includes withdrawal, non-attendance or non-utilization of training resources, subject to applicable law.

Participants are encouraged to review the program details, duration, eligibility and inclusions before making payment.

4. Internship & Other Paid Programs

Where an internship or other program carries a participation fee, the applicable payment and cancellation conditions will be communicated before purchase. Payments are generally non-refundable after successful enrolment, subject to applicable law and the circumstances of the service.

5. Failed & Duplicate Payments

If an amount is debited from your account but the payment status remains unsuccessful or the service is not activated, please contact our support team with the transaction reference.

Duplicate payments for the same service will be reviewed and verified. Confirmed duplicate or erroneous charges will be addressed appropriately.

6. Cancellation by SharpCareer

If SharpCareer cancels a paid program or is unable to provide the purchased service, we will communicate the available resolution to the affected customer. Any refund or alternative remedy will be handled in accordance with applicable law and the circumstances of the case.

7. How to Contact Us

For payment-related issues, failed transactions or duplicate payment enquiries, please contact our team with your registered email address and payment transaction reference.

8. Policy Updates

SharpCareer reserves the right to update this policy when necessary. Any changes will be published on this page with a revised Last Updated date.